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Privacy Policy

Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website, mobile platforms, and all related sites, applications, and services (collectively “Ping Express Money Transfer Services”). This Privacy Policy is intended to govern the use of Ping Express Money Transfer Services by our users.  We may amend this Privacy Policy at any time by posting a revised version on our website, mobile platforms, related sites, and applications. The revised version will be effective as of the published effective date. In addition, if the revised version includes a substantial change, we will provide you with a 7 days’ prior notice, via email or any form of prior contact information in our possession, and also by posting the notice of the change on the "Policy Updates" page of our website, mobile platforms, related sites, and applications. After this 7-day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

 Collection of Personal Information

We collect the following types of personal information in order to provide you with the use of Ping Express Money Transfer Services, and to help us personalize and improve your experience.

Information we collect automatically: When you use Ping Express Money Transfer Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information.

Information you provide to us: We may collect and store any information you provide us when you use Ping Express Money Transfer Services, including when you add information on our website, mobile platform, add or update your account information, or dispute resolutions, or when you otherwise correspond with us regarding Ping Express Money Transfer Services.

When you use Ping Express Money Transfer Services, we also collect information about your transactions and your activities. In addition, if you open a Ping Express Money Transfer account or use Ping Express Money Transfer Services, we may collect the following types of information:

·         Contact information, such as your name, address, phone, email and other similar information.

·         Financial information, such as the full bank account numbers and/or credit card numbers that you save to your Ping Express Money Transfer account or give us when you use Ping Express Money Transfer Services.

·         Detailed personal information such as your date of birth or national ID number or any other recognized national government ID.

We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with related Ping Express Money Transfer Services or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole). Additionally, for quality and training purposes or for its own protection, Ping Express may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with Ping Express, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.

Information from other sources: We may also obtain information about you from third parties such as credit bureaus and identity verification services. 

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Ping Express account and authorizing Ping Express to have access to this information, you agree that Ping Express may collect, store and use this information in accordance with this Privacy Policy.

Authentication and Fraud Detection: In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with Ping Express Money Transfer Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

Using Your Mobile Device: We may offer you the ability to connect with Ping Express Money Transfer Services using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices.

When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based Ping Express Money Transfer services. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.

 How We Use the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

·              provide Ping Express Money Transfer Services and customer support;

·              process transactions and send notices about your transactions;

·              verify your identity, including during account creation and password reset processes;

·              resolve disputes, collect fees, and troubleshoot problems;

·              manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;

·              detect, prevent or remediate violations of policies or applicable user agreements;

·              improve the Ping Express Money Transfer Services by customizing your user experience;

·              measure the performance of the Ping Express Money Transfer Services and improve their content and layout;

·              manage and protect our information technology infrastructure;

·              provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences;

·              contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by our User Agreement;

·              perform creditworthiness and solvency checks, compare information for accuracy and verify it with third parties.

We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about Ping Express Money Transfer Services and the services of our corporate family. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. Where applicable and permitted by law, you may decline to receive certain communications. We do not provide your personal information to third parties without your consent.


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalize Ping Express Money Transfer Services, content, and advertising.

 How We Use Cookies and Similar Technologies

When you access our website, mobile platform, applications or use Ping Express Money Transfer Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to recognize you as a customer; customize Ping Express Money Transfer Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our websites, mobile platform, applications and Ping Express Money Transfer Services.

You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website, mobile platform, applications and Ping Express Money Transfer Services.

Do Not Track: Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. We do, however, provide you notice of the tracking by advertisers and other third parties in our Privacy and Cookies policies.

 How We Protect and Store Personal Information

Throughout this Ping Express Privacy Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on our computers in 
North America, Asia, Europe and elsewhere in the world where our servers are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. 

How You Can Access or Change Your Personal Information

You can review your personal information at any time by logging in to your account and reviewing your account settings and profile. You can also close your account through the Ping Express website. If you close your Ping Express account, we will mark your account in our database as "Closed," but may retain personal information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain personal information from your account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.

 How You Can Contact Us about Privacy Questions


If you have questions or concerns regarding this Privacy Policy, you should contact us by visiting our contact us page.

Copyright @ 2020 Ping Express, NMLS ID:139425. All Rights Reserved. Payzen Limited is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017. Registration number: 836824